Appearance settings
You can hide or display the SharePoint out of the box quick launch bar, customize HelpDesk navigation and select the Heldpesk text editor for ticket replies.
Note
If you are using Plumsail HelpDesk with version older than 2.1.1, please follow this link to learn about Appearance settings for your version of HelpDesk.
Navigate to Settings tab using the left navbar:
Then click on the Appearance button. Now you can see the quick launch display setting, the text editor version and a list of HelpDesk navigation elements.
Top menu customization
The HelpDesk top menu is a set of links to different ticket views. You can customize it by adding a new button that links to a ticket view or an external website. You can also drag the existing links to change their order.
To add a new item to top navigation, click New menu item.
You will see a dialog box where you need to provide a title for the new item and select a ticket view. If you choose a link instead of a view, provide a URL.
Don’t forget to save a new item. After adding this new element you can drag it to change the links’ order
If you have trouble deleting the item, open your browser’s console, enter localStorage.clear(), and then refresh the page.
Editor settings
Starting from version 2.1.18 we added a possibility to select the Heldpesk text editor for ticket replies.
There are 2 available options: Light and Rich.
Light editor is a new lightweight text editor for ticket replies.
Rich editor is the old one, before 2.1.18 version of the Helpdesk.
How to change home page
You can change the default Home page in the Appearance settings. Specify the new URL in the field and click save button.
